Job Description

Job Requisition ID: 48937

Position Title: Public Service Administrator

Working Title : Southern Regional Telecommunications Manager
Closing Date: 08/27/2025
​Agency:  Illinois State Police
Class Title:  PUBLIC SERVICE ADMINISTRATOR - 37015 
Skill Option:  None 
Bilingual Option:  None
Salary: Anticipated Starting Salary $9,000-$11,000 Monthly
Job Type: Salaried
Category:  Full Time 
County: Madison
Number of Vacancies: 1
Bargaining Unit Code:  None
Merit Comp Code:  Supervisory Exclusion from RC063 Collective Bargaining Coverage

• THIS IS A NON-UNION POSITION-MERIT COMP
• A RESUME IS REQUIRED FOR THIS JOB POSTING
• Please attach a  DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger something that touches the lives of every person who calls Illinois home.  No matter what state career you’re looking for, we offer jobs that fit your life and your schedule flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

As the South Regional Telecommunications Manager, for the division of 911; Reviews and implements new concepts. Develops strategies and provides guidance to communication center supervisors responsible for establishing goals and objectives for their assigned areas of responsibility. Develops communications operational policy and periodically reviews existing policy. Provides guidance and training to assigned staff. Establishes annual goals and objectives. Reviews employee scheduling practices, monitors overtime, and recommends schedule staffing, operational, and system changes based on the analysis and/or projection of complied statistical data. Actively involved in labor relations regarding communications center employees and immediate staff; such as discipline, grievances, and the development and administration of management policy and procedures. Monitors budget requests and expenditures to ensure adherence to sound fiscal principles, department policy, Governor’s Office of Management and Budget, and departmental policy. Performs telecommunicator duties utilizing law enforcement computer systems (such as LEADS, CAD, NLES, NCIC, FOID, CCH) and law enforcement terminology. 

About the Agency

​​The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity, Service, and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.

Essential Functions

• The South Regional Telecommunications Manager coordinates and implements operational and administrative policy, procedures, rules, and regulations in support of consolidated communications centers in the South Region.
• Organizes and plans assigned region programs; sets and evaluates bureau goals and objectives for personnel in the South Region, ensures proper planning, implementation, and evaluation of all staff functions.
• Serves as full-line supervisor.
• Through subordinate supervisors, directs the inspection process and reviews on-site inspection reports of Illinois State Police consolidated communications centers; initiates action necessary to ensure compliance with federal, state, and departmental rules and regulations.
• Contributes in coordinating and managing the preparation of the Telecommunication Services Bureau’s budget.
• Participates on committees and boards; consults with division heads, other state, local, and some federal agency administrators relative to communications services provided by the Illinois State Police.
• Assists call centers during periods of high volume and special details or events when operational need is required.
• Performs other duties as assigned or required which are reasonable within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge and mental development equivalent of (4) four years college, preferably with courses in business, public administration, and/or human resources.
• Requires prior experience equivalent to three (3) years progressive administrative experience in business administration, human development, and/or management.

Preferred Qualifications

• Prefers at least (3) three years of progressive supervisory experience with (2) two years being in a public safety communications center.
• Prefers at least (5) five years of experience with law enforcement computer systems (such as LEADS, CAD, NLETS, NCIC, FOID, CCH) and law enforcement terminology and concepts.
• Prefers at least (3) three years of experience implementing policy, procedures, rules and regulations related to a communication or dispatch center.
• Prefers at least (1) one year of experience with disciplinary and/or grievance procedures.
• Prefers at least (3) years of experience with scheduling including overtime and schedule changes based on an analysis or projection of compiled statistical data.
• Prefers at least (3) three years of experience with filing, records systems, security and privacy regulations.
• Prefers at least (3) three years of experience establishing goals and objectives for subordinate personnel.
• Prefers at least (2) two years of experience drafting operational policy and procedures.
• Prefers at least (1) one year of experience in governmental budgeting.
• Prefers at least (2) two years of experience in conducting on-site inspections and initiating changes based on findings.

Conditions of Employment

• Requires possession of a valid driver’s license.
• Requires travel and overnight stays at various communications centers.
• Requires ability to respond to emergency call-out after normal work hours.
• Requires ability to work overtime.
• Requires the ability to pass an Illinois State Police background check and drug screening.

Benefits Package

The Illinois State Police offers a robust benefit package including:

• Flexible work schedules in many program areas
• Health, life, vision, and dental insurance.
• 12 weeks paid maternity/paternity leave.
• Pension Plan
• Deferred Compensation, and other pre-tax benefit programs.
• Employees earn twelve (12) paid sick days annually.
• Ten to twenty-five (10-25) paid vacation days based on years of service.
• Employees earn three (3) paid personal days pro-rated based on start date.
• Thirteen-Fourteen (13-14) paid state holidays annually.

  Work Hours: Monday-Friday 8:30am-5:00pm 
Work Location:  1100 Eastport Plaza Dr, Collinsville, Illinois, 62234 
Agency Contact:  ISP.JobPostings@illinois.gov
Posting Group: Leadership & Management

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

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